As you browse online content, read ads, and listen to TV and radio commercials, you’ll see or hear lots of worthless words - advertising phrases and clichés that add no value, provide no clarity and, sometimes, don’t even make sense.

It’s fluff that steals the audience’s time and weakens the brand’s message.

On May 14, 2019, the Toledo City Council acknowledged MadAveGroup for our 30 years in business. Representing our agency at the ceremony were Jerry Brown (fourth from left), Valerie Likens and Scott Greggory.

Councilman Tom Waniewski (third from left) sponsored the following resolution:

Toledo City Council Resolution Recognizing MadAveGroup

WHEREAS, MadAveGroup has been a member of the Toledo business community for 30 years, hiring and developing local talent, serving local companies, as well as national and internal brands, and sustaining partnerships around the world; and

WHEREAS, the MadAveGroup agency BusinessVoice was a pioneer in the On Hold Marketing industry, leading with fresh approaches to branding, revenue models, delivery systems, marketing content, and account management, and today is the Caller Experience Marketing agency most awarded for creative excellence; and

WHEREAS, MadAveGroup has prioritized building long-term, mutually beneficial relationships as proven by its service to more than 500 clients throughout the world, 100 of which have been with the agency for 20 years or longer; and

WHEREAS, MadAveGroup, through its agency MadAveCollective, is committed to helping area non-profit organizations focus and share their messages for the benefit of those in need; and

WHEREAS, the impressions made by the work of the MadAveGroup agencies - BusinessVoice, SensoryMax, MadAveCollective, MadAve Marketing Management, and design2influence - affect the senses of tens of millions of people every day.

NOW THEREFORE, be it resolved by the Council of the City of Toledo that we recognize MadAveGroup.

Humor On Hold is a specialty of BusinessVoice, our Caller Experience Marketing agency. And, once again, their humorous approach to communicating with callers on hold has earned acclaim from an international awards show. 

The BusinessVoice team won two trophies from the 2019 Communicator Awards. The On Hold Marketing we created for International Translating Company called “Take a Bath” earned a Gold Award, while the production for Lakeland Auto & Marine called “Just West of France” won a Silver Award. Chief Creative Officer Scott Greggory wrote and served as the voice talent for both productions.

The Communicator Awards has recognized big ideas in marketing and communications for 25 years. More than 6,000 companies and agencies enter annually, making it one of the world’s largest creative competitions. 

You can listen to the winning work in the videos below. 

In the late 1980s, the marketing and advertising environment was a little simpler; a little quieter. There was no consumer Internet. No social media. No commercial-skipping DVRs. And when the Toledo-based agency MadAveGroup first opened in 1989, it wasn't even called MadAveGroup.

“We started out as PowerHouse Productions,” recalled founder and CEO Jerry Brown (pictured). “And we developed a new service called On Hold Messaging.”

That's the music and customized messages you hear when you're placed on hold with a company. PowerHouse was an early pioneer in that industry. And it was the creative thinking they applied to every aspect of their business that allowed the small agency to grow. Soon, they started providing clients with other marketing services, like online audio, telephone skills training, and in-store audio marketing.

But as digital technology expanded, the marketing and advertising world changed, client expectations evolved, and the pace picked up.

Changes

PowerHouse Productions was facing its own challenges, too: more competition, the need for more space, the financial pains that come with growth, and always - the hit or miss nature of developing new services.

“There were many times when I woke up in the middle of the night wondering how I was going to make payroll, or how we'd solve some other problem. It was stressful,” said Brown. “But I always believed in the idea: the commitment to serving clients, our commitment to asking the hard questions that help us uncover great solutions. And I believed in our people.”

That belief bred success. The little company once known as PowerHouse Productions became BusinessVoice in 1999, and today it's one of the world's leading providers of Caller Experience Marketing.

Growth

More diverse client needs turned into new skill sets, which turned into sister agencies. In 2004, WebArt was formed to deliver digital marketing services.

SensoryMax followed in 2012 to help clients build lasting impressions through branded video and aroma marketing.

In 2013, the MadAveCollective began as an idea to help aspiring freelance creatives. By 2016, it had become its own agency that provides marketing services for non-profit organizations.

MadAve Marketing Management followed a year later, born out of the opportunity to serve under-performing marketing departments.

Then, in 2015, d2i - design2influence - was born, solidifying the commitment to branding, advertising and design.

By 2012, there was a need to bring the individual agencies under one name, yet still allow them to shine as independent units with unique strengths. The name MadAveGroup was chosen to reflect the location of the agency’s four-story building on Madison Avenue in the UpTown district of Toledo, Ohio.

Only the Beginning

MadAveGroup represents the best of old and new; experience and innovation. The group’s creative leaders have roots in more traditional forms of media and production, such as print, radio and TV, while the rest of the team is more than comfortable working with the latest technology. It’s that balance that allows MadAveGroup to share simplified communication and brand stories through the newest, most exciting channels. And over the decades, they've earned hundreds of awards for creative excellence for their work.

The part-time project that began with three people in Jerry Brown's horse barn has grown into a full-service marketing and advertising agency that serves clients throughout the United States and more than 40 other countries, has developed partnerships all over the world, and employs 42 talented, marketing-focused staff members, each with specialized skills.

“It’s been an amazing 30 years!” said Brown. "And the passion for what we do is still here! I truly feel like we’re just getting started.”

See a timeline of MadAveGroup’s growth since 1989 at www.MadAveGroup.com/mag30/.

MadAveGroup’s branding, advertising and design agency, d2i, was acknowledged at the 2019 American Advertising Federation (Toledo) Addy Awards with a Bronze Addy.

The winning piece was a multi-page sales booklet for Buckingham Slate of Arvonia, Virginia. Chief Brand Officer Terry Lesniewicz led the project’s creative team. Greg Stawicki served as designer.