Displaying items by tag: Caller Experience
If you want to improve the impression that your company leaves on callers, you may want to consider this: BusinessVoice, our Caller Experience Marketing agency, won the highest honor in the On Hold Marketing industry for the second time in three years at the 2017 MARCE Awards.
The MARCEs are presented each year to acknowledge marketing and creative excellence in On Hold Marketing entries from around the world.
“The Girls at Notre Dame” earned two awards: Best Branding and Best of Show. We crafted the production for our client Notre Dame Academy, a Catholic girls school in our hometown of Toledo, Ohio.
“We're always thinking about how to elevate the caller experience,” said Chief Creative Officer Scott Greggory. “The Notre Dame production is a great example of introducing first-person stories and sincere emotion to paint a vivid picture in callers' minds.”
Andrea Poteet wrote the voiceover copy, Don Binkley was the recording engineer, and Amy Jeffries provided the voiceover. Hanson Inc. provided the students' voiceovers.
The MARCE Awards judges shared many nice comments about the piece, including these:
“Great concept. The testimonial / word-of-mouth feel is strong and believable. And the spectrum of information shared is tremendous.”
“The music bed was current, the VO delivery was very solid, and the [stories] left a great impression. Well done, guys.”
BusinessVoice has earned 14 MARCE Awards. That's more than any other On Hold Marketing provider in the world. The competition began in 2005.