Courtney serves as a connection between many of our clients and staff members.
As our Client Relationship Manager, she assists our Account Executives and Account Managers and also works directly with certain MadAveGroup clients. "In one moment I could be researching a topic or uncovering information for a member of our Account team, and then the next moment I might be working directly with a client to provide answers," said Courtney. "I like being able to bring people together and make the work easier for everyone involved."
A graduate of the Penta Career Center for Interactive Media, Courtney has been a valuable member of the MadAveGroup family since 2008.
Her strengths include tremendous people skills, including a natural ability to make others feel welcome and cared for. "I always look forward to working with new contacts and creating new relationships. I know my day has been successful if I made someone else’s day brighter."
She's a perfect fit for her role because she loves "helping people and making them smile," she said. "And that help can come in the form of walking them through a service concern, putting them in touch with the right people, or just taking time to ask them about their day and genuinely caring about their response."
Courtney is a happily married mom of two who enjoys painting in her spare time.
"Thanks again, Courtney. I am so glad we got a chance to talk. You are AWESOME! You really went above and beyond helping me today with our conference call. I wish more people were as thoughtful and courteous doing their jobs as you were. I really appreciate it. You were so sweet and thoughtful. This world needs more people like you!"
Patrick Fisher, Volunteer Coordinator
"Perfect! Thanks Brian! And, by the way, tell Courtney she was AMAZING!"
Heidi Curtin, Sr. Admissions & Marketing Director
ManorCare of Tacoma
"Susan - While I am not sure of your business relationship with Courtney, I wanted to let someone know that she did an excellent job as a liaison while you were out of the office. She should be recognized."
"Courtney has been a great help during this process of updating our call processing announcements."
Dan Trzeciak, Marketing Director