As Fulfillment Manager, Susan ensures that we deliver the various elements of our clients’ marketing programs in a timely manner. She also oversees the installation of our clients’ systems, as well as our own building operations. She’s been a member of our team since 2005.
A native of Toledo, Ohio, Susan is a graduate of Bowsher High School and attended the University of Toledo. She lived in southern California for a short time, but eventually moved back to her hometown to be closer to her family.
Susan enjoys traveling and has vacationed in Jamaica, Playa Del Carmen, the Dominican Republic, and many cities in the United States. She’s active in her daughter’s school, and has coached volleyball teams and an organization called Girls on the Run.
"Susan, you are really spectacular! You always respond to my requests so quickly and today you've solved Kingsport within minutes. Thank you so much!"
Steve Davis, VP of Advertising
Grand Home Furnishings
"Thank you for the awesome service!"
Beth Webster, IT
Carolinas Health Care
"Hello Val - Just wanted to let you know that Susan was very quick and helpful with my request while you were out. Thanks for the fantastic customer service!"
Kris Lepak, Telecommunications Manager
UMB Fund Services, Inc.
“Susan - I have to say that it is not often that I am surprised by a company, but you just surprised me. You checking in to see how the experience feels from a client perspective is impressive. Thank you.”
Daniel Lucas, Senior Manager - Client Service