Steve is our Executive Vice President of Operations and the Director of BusinessVoice, our Caller Experience Marketing agency. He’s been a featured speaker at industry conferences and served on the Board of Directors for the Experience Marketing industry's international trade association.
Steve has designed Caller Experience Marketing programs for hundreds of brands throughout the United States and abroad. He also developed our Caller Experience Audit process and oversees its execution.
He excels at breaking down complex problems into their individual components, then working to develop solutions. He also promotes “doing what you say you’re going to do and taking pains to maintain crystal clear communication.”
Steve says that "part of protecting your brand is controlling - as much as possible - the experiences that people have with your company, products or services.”
Steve has authored several articles on the caller experience. You can read them in his blog, The Director’s Cut.
